Privacy Policy

This Privacy Policy ("Policy") is issued by j5j5 ("the Company," "we," "us," or "our"), the operator of the j5j5 online gaming platform accessible at j5j5.net and all associated sub-domains and mobile interfaces (collectively, "the Platform").

This Policy describes how j5j5 collects, uses, stores, shares, and protects the personal information of individuals who access, register on, or interact with the Platform ("Players," "you," or "your"). It has been drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC) of the Philippines.

Data Controller

j5j5 is the personal information controller responsible for the collection and processing of your personal data in connection with the Platform. j5j5 operates as a PAGCOR-regulated online gaming entity in the Republic of the Philippines.

All data protection inquiries, subject access requests, and complaints should be directed to j5j5's designated Data Protection Officer (DPO), whose contact details are set out in Section 12 of this Policy.

Information We Collect

j5j5 collects personal information through several channels, including account registration, KYC verification, platform usage, customer support interactions, and automated technical means. The categories of personal data collected are described in the Data Summary Table above and include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued Philippine identification number.
• Contact Data: Email address, mobile number, and residential address within the Philippines.
• Financial Data: GCash account number, PayMaya account, bank account details for BPI, BDO, or Metrobank transfers, and records of all deposit and withdrawal transactions conducted on the Platform.
• Gaming Activity Data: Details of all game sessions, individual bets placed, outcomes, bonus activations, wagering history, and responsible gaming tool settings.
• Technical Data: IP addresses, device fingerprint, browser type and version, operating system, access timestamps, and session duration logs generated automatically when you use the Platform.
• KYC Documentation: Scanned copies or photographs of government-issued Philippine IDs and supporting proof-of-address documents submitted during the verification process.
• Communications Data: Records of support tickets, live chat transcripts, and any correspondence submitted to j5j5 via email or in-platform messaging.

j5j5 does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless specifically required by a regulatory direction from PAGCOR or the NPC. If such collection becomes necessary, j5j5 will seek your explicit consent in advance.

How We Use Your Data

j5j5 processes your personal data for the following purposes, each of which is grounded in a lawful basis as described in Section 4:

• To create, maintain, and manage your j5j5 player account.
• To verify your identity and age (minimum 21 years) in accordance with PAGCOR requirements and the Data Privacy Act of 2012.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, and Metrobank.
• To detect, prevent, and investigate fraud, money laundering, and prohibited conduct as defined in our Terms & Conditions.
• To comply with anti-money laundering obligations under Republic Act No. 9160 (as amended) and PAGCOR regulatory directives.
• To deliver the games, promotions, and services available on the Platform, including live dealer casino, slots, bingo, and sports betting.
• To administer responsible gaming tools including deposit limits, self-exclusion, and session reminders.
• To send transactional communications such as deposit confirmations, withdrawal status updates, and account security alerts.
• To send marketing communications about j5j5 promotions and new features, where you have opted in to receive such communications.
• To analyse aggregated, anonymised usage patterns for the purpose of improving Platform performance, game selection, and user experience.
• To respond to and resolve customer support inquiries and formal complaints.

Legal Basis for Processing

Under the Data Privacy Act of 2012, j5j5 relies on the following legal bases for processing your personal data:

• Contractual Necessity: Processing required to create and manage your account, process transactions, and deliver the services you have signed up to use.
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, tax obligations, and any lawful order from a Philippine government authority or court.
• Legitimate Interests: Processing for fraud detection, platform security, technical analytics, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and any optional data collection not covered by the bases above. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing & Disclosure

j5j5 does not sell, rent, or trade your personal data. We may share your personal information only in the following circumstances and only to the minimum extent necessary:

• Payment Processors: GCash (G-Xchange Inc.), PayMaya (PayMaya Philippines Inc.), BPI, BDO, and Metrobank receive only the payment reference data necessary to process your transactions. Their handling of your data is governed by their own privacy policies.
• Game Software Providers: Third-party game studios that supply casino, slot, and live dealer content to the j5j5 Platform may receive anonymised session identifiers to facilitate fair game delivery. No personally identifiable information is passed to game providers unless required for dispute resolution.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government bodies may receive your personal data where required by law, court order, or regulatory directive.
• Identity Verification Partners: Third-party KYC service providers may process your identity documents solely for the purpose of verifying your identity on behalf of j5j5. These providers are contractually bound to process your data only as directed by j5j5 and in compliance with the Data Privacy Act of 2012.
• Fraud Prevention Services: j5j5 may share limited technical and account data with fraud detection partners to identify and prevent prohibited conduct, money laundering, and account compromise.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by j5j5 may access personal data where strictly necessary and subject to professional confidentiality obligations.

Data Retention

j5j5 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, PAGCOR regulations, and our legitimate business purposes.

• Active Account Data: Retained for the full duration of the account relationship.
• Financial Transaction Records: Retained for a minimum of five (5) years following the transaction date, in accordance with AMLC record-keeping requirements under RA 9160.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Support & Complaint Records: Retained for a minimum of three (3) years from the date of resolution.
• Marketing Consent Records: Retained until consent is withdrawn and for a period of two (2) years thereafter as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with j5j5's internal data disposal procedures.

Data Security

j5j5 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and j5j5's servers.
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records.
• Role-based access controls that restrict staff access to personal data to those with a business need.
• Multi-factor authentication requirements for all j5j5 internal systems that process personal data.
• Regular third-party security penetration testing and vulnerability assessments of the Platform.
• 24/7 automated intrusion detection and threat monitoring systems.
• Mandatory data protection and security training for all j5j5 personnel who handle personal data.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, j5j5 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected Players without undue delay in accordance with NPC Circular No. 16-03.

Cookies & Tracking Technologies

j5j5 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the Platform. j5j5 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised data about how Players use the Platform, which pages are visited most frequently, and where errors occur. This information is used to improve Platform performance.
• Functional Cookies: Used to remember your preferences, such as language settings, responsible gaming limits you have configured, and display preferences.
• Security Cookies: Used to detect fraud, protect your account, and identify unusual access patterns.

j5j5 does not use third-party advertising or behavioural targeting cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For more information, refer to your browser's help documentation.

Your Privacy Rights

Under the Data Privacy Act of 2012, you hold the following rights with respect to your personal data processed by j5j5:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Policy.
• Right of Access: You may request a copy of the personal data j5j5 holds about you, along with information about how it is processed.
• Right to Correction: You may request the correction of inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to j5j5's legal retention obligations.
• Right to Object: You may object to the processing of your personal data on the basis of legitimate interests, including the right to object to direct marketing at any time.
• Right to Data Portability: You may request that j5j5 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Damages: You are entitled to be indemnified for any damages sustained as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal information in accordance with Section 16 of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact j5j5's Data Protection Officer using the details in Section 12. j5j5 will acknowledge your request within 3 Philippine business days and provide a substantive response within 30 calendar days. Where requests are complex or numerous, j5j5 may extend this period by a further 30 days with notice to you.

Minors & Age Restriction

The j5j5 Platform is strictly restricted to individuals aged 21 years and above, in compliance with PAGCOR regulations and applicable Philippine law governing casino-style gambling. j5j5 does not knowingly collect personal data from any person under the age of 21.

If j5j5 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR as required. Age verification checks are conducted as part of the KYC process prior to the first withdrawal on all accounts.

If you believe that a minor may have registered an account on j5j5 using false information, please notify us immediately via live chat or by contacting our Data Protection Officer.

Changes to This Privacy Policy

j5j5 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The effective date at the top of this document will be updated whenever a revision is made.

For material changes — those that significantly affect your rights or the way we handle your personal data — j5j5 will provide at least 7 calendar days' prior notice via email to the address registered on your account and through a prominent notification on the Platform before the revised Policy takes effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any material change, you have the right to close your account by contacting our support team prior to the effective date.

Contact & Data Protection Officer

j5j5 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions about this Policy, wish to exercise your data subject rights, or wish to raise a data protection concern, please contact our DPO using the details below:

• Data Protection Officer: j5j5 Privacy & Compliance Team
• Email: [email protected]
• Response Time: Acknowledgement within 3 Philippine business days; full response within 30 calendar days.
• Platform Support: Available 24/7 via live chat inside your j5j5 account.

If you are not satisfied with j5j5's response to your data protection concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.